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  1. eZ Publish / Platform
  2. EZP-26298

Sporadic 500 Errors on Platform.sh

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    Details

    • Type: Bug
    • Status: Closed
    • Priority: High
    • Resolution: Fixed
    • Affects Version/s: 1.5.0
    • Fix Version/s: None
    • Component/s: Platform.sh
    • Environment:

      Platform.sh template

      Description

      We have done a soft launch of the eZ Platform demo on Platform.sh, and have run into an unusual error:

      Clicking around both front and back end links will sometimes, at first produce a 500 error. We are unsure if it is time or repetition that resolves the issue, but it appears that clicking refresh successfully loads the desired view about 25% of the time. Once loaded, the view seems to persist and continues to work and be available.

      Larry Garfield and David Liedle took a first pass at resolving the issue, and have run out of ideas. Things which were examined:

      • Does cranking up the system's resources help? No.
      • Are we clearing the cache upon installation? Yes.
      • System has swap (doesn't use it), and has the expected 100% disk usage of the read-only file system.

      We're asking for help from QA, Engineers, PS, and/or all concerned to figure out what is causing this problem.

      To assist with reproducing the steps leading to a working environment, I will outline details below. [WIP]

      Here's an active instance of mine which may exhibit this behavior for you (depending on how it feels when you click the link, of course):
      http://master-7rqtwti-njm54ggesjwcm.us.platform.sh/

      Until those details are fleshed out, here are the basics:
      We have done a soft launch of eZ Platform's demo as a template, available during the setup of a new Platform on Platform.sh.

      To Do:

      • eZ Systems company account for testing
      • Possible Camtasia video walk-through
      • Reach out to specific eZ Systems team members

      If you can lend us a hand, please comment! Thanks

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              Assignee:
              Unassigned
              Reporter:
              david.liedle-obsolete@ez.no David Christian Liedle (Inactive)
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